Uber Announced New Technology To Detect Fake Customer Complaints

November 15, 2023 - Krista B.
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Uber is getting to roll out some new technology in order to detect fake customer complaints for refunds. 

According to reports, the company stated in a blog post, “We have heard from drivers and couriers that they sometimes feel like Uber sides with customers, especially when it comes to complaints that cause them to lose access to their accounts.”

The statement went on to say, “We strive to promote safety for everyone who uses Uber—but the reality is that people sometimes make false accusations, often with the intent of getting a refund from Uber. While we may take action to remove these customers from the platform, we know there are still underlying concerns about these reports.”

Due to this new move, Uber has also announced that they will have a bigger review center that will provide more information on why a user’s account has been deactivated. This will also allow drivers to submit evidence such as audio and video recordings as well as request a review. 

Uber will also pay the cost of a drug-test if any of their drivers are accused of being under the influence while on the clock. “Allegations by these costumes will not be considered in drivers’ ratings or deactivation decisions,” the company said. 

This announcement comes after it was reported that the company’s drivers will get paid minimum wage as wells receive paid sick leave.

What are your thoughts on what the rideshare company is doing?